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BMC Helix defines service availability through published Service Level Agreements (SLAs) and monitors service health to meet availability commitments.
Business continuity and disaster recovery processes support service restoration following disruptions. Service-impacting events are communicated through defined notification channels.
Data centers
BMC Helix services are delivered from multiple cloud locations designed to support scalability, performance, and reliability requirements.
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Data backups, retention, and archiving
Backup and recovery processes are in place to support service availability.
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Business continuity and disaster recovery
BMC Helix maintains business continuity and disaster recovery processes designed to support the restoration of Helix services following unexpected disruptions.
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Enabling robust organizations that can withstand threats
With BMC Helix, we’ve built availability and resilience into every layer, from physical security to compute, network, and storage. Our employees and contractors are rigorously trained to protect your data and safeguard its integrity.
Helix services are monitored continuously to support reliability and availability. Separate customer environments are provisioned, and customer data is not co‑mingled.
